Our Policies

At SnugglePalm, we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes an exchange may be necessary. Below are the detailed guidelines regarding our exchange policy.

Exchange Eligibility

To be eligible for an exchange, the following conditions must be met:

• The item must be in its original, unopened packaging.
• The request for an exchange must be made within 30 days of the purchase date.
• All items are subject to approval or denial upon review of the exchange request.

Exchange Process

If you wish to initiate an exchange, please follow these steps:

1. Contact our customer service team to request an exchange. Be sure to include your order number and the reason for the exchange.
2. Once your request is reviewed, we will send you a return label if the exchange is approved.
3. Pack the item securely in its original packaging, ensuring that it is untouched and unopened.
4. Attach the return label to the package and send it back to us.

Refund Policy

At this time, SnugglePalm does not offer refunds on any purchases. All sales are final. We encourage customers to carefully consider their selections before completing their orders. If you have any questions or concerns about a product, please reach out to our customer service team prior to making a purchase.

Important Notes

Please keep in mind the following important information regarding our exchange policy:

• Each exchange request will be evaluated on a case-by-case basis.
• Items that show signs of use or damage will not be eligible for exchange.
• Shipping costs for the return of the item may be the responsibility of the customer unless otherwise specified.

We appreciate your understanding and cooperation regarding our exchange policy. Our goal is to provide you with the best possible experience while ensuring the quality and integrity of our products.